Field IT Support Technician

The Reynolds and Reynolds Company; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company vehicle for work purposes

Paid training program

Job summary

The Reynolds and Reynolds Company is seeking a Field IT Support Technician to perform onsite installation and maintenance on computer equipment, printers, and specialized Key Control equipment. A company vehicle is provided for travel to customer sites.

Based in the Boston area, the role includes maintaining an inventory of repair parts and documenting work in the service tracking system. Training is provided in Texas under a paid program, with a dedicated territory and travel up to 10% of the

Qualifications

• Technical associate's degree or equivalent work experience.
• 1+ years of technical experience (hardware/networking).
• Must be able to lift at least 50 pounds on a consistent basis.
• Must be able to attend a paid training class in Texas.
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.
• Good communication skills.
• Customer service experience.
• A+ and/or Network+ certified is a plus.
• Ability to travel, with hotel stays, up to 10% of the time.

Responsibilities

• Perform onsite installation and maintenance support on hardware, printers, and networking equipment.
• Travel to customer sites using company vehicle.
• Maintain an inventory of repair parts.
• Document work through the service tracking system.

Skills

Customer service

Communication skills

Willingness to travel

Hardware troubleshooting

Problem solving

Education

Technical associate's degree or equivalent work experience

Tools

A+ certification

Network+ certification

Job description

Position Description

As a Field IT Support Technician, you will perform onsite installation and maintenance support on a variety of computer equipment, printers, and specialized Key Control equipment. Each technician is provided with a company vehicle that will be used to travel to our customer sites. Other duties include maintaining an inventory of repair parts and documenting your work through our service tracking system.

Some of the hardware you will be working with is as follows:

• Application Servers
• PC’s
• Cabling
• Switches
• Printers
• Routers
• Fiber Converters
• Scanners

Training

You will have an assigned territory and will attend a paid training program in College Station, Texas. The training is primarily a hands‑on familiarization course of the equipment at customer sites and will also teach our policies and procedures.

Requirements

• Technical associate's degree or equivalent work experience
• 1+ years of technical experience (hardware/networking)
• Must be able to lift at least 50 pounds on a consistent basis
• Must be able to attend a paid training class in Texas
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Good communication skills
• Customer service experience
• A+ and/or Network+ certified is a plus
• Ability to travel, with hotel stays, up to 10% of the time

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company vehicle for work purposes
• Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non‑smoking environment. Reynolds and Reynolds is an equal opportunity employer.