Field IT Support Technician Information Technology Boston, MA

The Reynolds and Reynolds Company; Boston (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Company vehicle for work

Job summary

The Reynolds and Reynolds Company is seeking a Field IT Support Technician to perform onsite installation and maintenance of computer equipment, printers, and Key Control devices. You will travel to customer sites using a company vehicle and document work in our service tracking system.

The role requires an associate degree or equivalent experience, 1+ years hardware/networking, ability to lift 50 pounds, and a clean driving record. Training is provided in Texas, with occasional travel up to 10%.

Qualifications

• Technical associates degree or equivalent work experience.
• 1+ years of technical experience (hardware/networking).
• Must be able to lift at least 50 pounds on a consistent basis.
• Must have a valid driver’s license with limited moving violations in recent years and no serious violations.
• Must be able to attend a paid training class in Texas.

Responsibilities

• Perform onsite installation and maintenance support on computer equipment and peripherals.
• Maintain an inventory of repair parts.
• Document work through the service tracking system.
• Travel to customer sites using company vehicle; hotel stays may be required.

Skills

Onsite support

Customer service

Communication skills

Travel readiness

Education

Technical associates degree or equivalent

Tools

Application Servers

PCs

Cabling

Switches

Printers

Routers

Fiber Converters

Scanners

Job description

Job Description:

As a Field IT Support Technician, you will perform onsite installation and maintenance support on a variety of computer equipment, printers, and specialized Key Control equipment. Each technician is provided with a company vehicle that will be used to travel to our customer sites. Other duties include maintaining an inventory of repair parts and documenting your work through our service tracking system.

Some of the hardware you will be working with is as follows:
Application Servers
PC’s
Cabling
Switches
Printers
Routers
Fiber Converters
Scanners

#LI-Remote

Training

You will have an assigned territory and will attend a paid training program in College Station, Texas. The training is primarily a hands‑on familiarization course of the equipment at customer sites and will also teach our policies and procedures.

Requirements

• Technical associates degree or equivalent work experience

• 1+ years of technical experience (hardware/networking)
• Must be able to lift at least 50 pounds on a consistent basis
• Must be able to attend a paid training class in Texas
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Good communication skills
• Customer service experience
• A+ and/or Network+ certified is a plus
• Ability to travel, with hotel stays, up to 10% of the time

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company vehicle for work purposes
• Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Technical associates degree or equivalent work experience. 1+ years of technical experience (hardware/networking). Must be able to lift at least 50 pounds on a consistent basis. Must be able to attend a paid training class in Texas. Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years. Good communication skills. Customer service experience. A+ and/or Network+ certified is a plus. Ability to travel, with hotel stays, up to 10% of the time