Traveling Field IT Technician

The Reynolds and Reynolds Company; Little Rock (AR); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Company vehicle for work purposes

Paid training program

Job summary

The Reynolds and Reynolds Company is seeking a Traveling Field IT Technician to handle onboardings, network documentation, toolset deployment, and network assessments across multiple customer sites. Duties include installing or maintaining firewalls, switches, access points, and phone systems while supporting printers and specialized equipment.

The role requires travel up to 50% with overnight stays and a strong focus on documentation, problem solving, and teamwork.

Qualifications

• One-year certificate from a college or technical school is preferred.
• Must have experience with Firewall configurations, Cisco networking, and general IT networking.
• Direct experience with Microsoft 365, GSuite, Active Directory, and Azure AD.

Responsibilities

• Travel 50% of the time, including overnight stays, to customer sites for onboardings and networking work.
• Perform network documentation, toolset deployment and network assessments.
• Install or maintain firewalls, switches, access points and phone systems.
• Provide maintenance support on computer equipment, printers, and KeyTrak equipment.
• Maintain inventory and document work in the service tracking system.

Skills

Communication

Problem solving

Documentation

Teamwork

Time management

Education

One-year certificate from a college or technical school

Tools

Networking

Firewall configurations

Cisco

Imaging

VMware

Cabling and Telco Circuits

VoIP

DNS

GPOs

Active Directory

Azure AD

Ticketing Systems

Email/Server Migrations

Microsoft 365

Job description

As a Traveling Field IT Technician, you will face a variety of technical issues, allowing you to creatively problem solve in a fast‑paced environment. Specific duties will include traveling 50% of the time, overnight, to existing and new customer sites to handle onboardings, perform network documentation, toolset deployment and network assessments. You could be installing or maintaining firewalls, switches, access points and phone systems as part of your duties. You will also cover various territories and perform maintenance support on a variety of computer equipment, printers and specialized KeyTrak equipment. Other duties will include maintaining an inventory of repair parts and documentation through our service tracking system.

Training

You will attend a paid training program in College Station, Texas for 4 weeks. The training is primarily a hands‑on familiarization course on the equipment and software at customer sites. You will also learn more about our policies and procedures.

Requirements

• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Must be able to lift at least 50 pounds on a consistent basis
• One‑year certificate from a college or technical school is preferred
• Seasoned with Ticketing Systems, Local Exchange, and Email/Server Migrations
• Strong sense of Firewall Configurations, Cisco, and Networking
• Accustomed to Imaging and VMware Virtualization
• Knowledgeable on Cabling and Telco Circuits
• Educated on VoIP, VLANs, DNS, BSOD, and GPO’s
• Direct experience with Microsoft 365, GSuite, Active Directory, and Azure AD
• Ability to travel to project sites on a regular basis. Up to 50% overnight travel
• Experience updating project and technical documentation
• Must be able to attend a paid training class in Texas
• Non‑Technical Competencies: Excellent interpersonal skills. Reacts well under pressure. Attention to detail, creating a high degree of quality over quantity. Demonstrates accuracy and thoroughness towards all projects. A great attitude and eye for keen documentation. A deadline‑driven mindset with multi‑tasking expertise. Ability to use innovation and creativity in problem solving scenarios. Ability to work effectively in a team environment. Ability to independently organize and prioritize wor

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company vehicle for work purposes
• Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non‑smoking environment. Reynolds and Reynolds is an equal opportunity employer.