Traveling Field IT Technician Information Technology Little Rock, AR

The Reynolds and Reynolds Company; Little Rock (AR); On-site; USD 58,000 - 85,000; Full time

Benefits offered by this job

Company vehicle for work purposes

Paid training

Job summary

The Reynolds and Reynolds Company is seeking a Traveling Field IT Technician in the United States. The role requires hands-on network deployment, onboardings at customer sites, and documentation, with up to 50% overnight travel.

You will install and maintain firewalls, switches, access points, and phone systems, while coordinating across territories. Training is provided; strong communication and teamwork are essential to succeed in this fast-paced role.

Qualifications

• Must hold a valid driver's license with minimal violations in recent years.
• Ability to travel up to 50% including overnights to customer sites.
• One-year certificate from a college or technical school preferred.
• Experience with ticketing systems and basic Exchange/AD infrastructure.
• Strong firewall, networking, and VMware experience is required.
• Proficient in Microsoft 365, GSuite, AD and Azure AD; documented tech skills.

Responsibilities

• Travel to customer sites up to 50% overnight to perform onboardings and site visits.
• Create network documentation, deploy toolsets, and conduct network assessments.
• Install or maintain firewalls, switches, access points, and phone systems.
• Maintain inventory and repair parts; document work in the service tracking system.
• Update project and technical documentation; maintain professional communication with clients.
• Collaborate with teams in a fast-paced environment and meet deadlines.

Skills

Valid driver's license

Ability to travel up to 50%

Documentation & reporting

Problem solving

Team collaboration

Organizational skills

Education

One-year certificate from a college or technical school

Tools

VMware

Microsoft 365

Active Directory

Azure AD

Ticketing Systems

Local Exchange

DNS

GPOs

Job description

Job Description

As a Traveling Field IT Technician, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. Specific duties will include traveling 50% of the time, overnight, to existing and new customer sites to handle onboardings, perform network documentation, toolset deployment and network assessments. You could be installing or maintaining firewalls, switches, access points and phone systems as part your duties. You will also cover various territories and perform maintenance support on a variety of computer equipment, printers and specialized KeyTrak equipment. Other duties will include maintaining an inventory or repair parts and documentation through our service tracking system.

Training

You will attend a paid training program in College Station, Texas for 4-weeks. The training is primarily a hands‑on familiarization course on the equipment and software at customer sites. You will also learn more about our policies and procedures.

Requirements

• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Must be able to lift at least 50 pounds on a consistent basis
• One-year certificate from a college or technical school is preferred
• Seasoned with Ticketing Systems, Local Exchange, and Email/Server Migrations
• Strong sense of Firewall Configurations, Cisco, and Networking
• Accustomed to Imaging and VMware Virtualization
• Knowledgeable on Cabling and Telco Circuits
• Educated on VoIP, VLANs, DNS, BSOD, and GPO’s
• Direct experience with Microsoft 365, GSuite, Active Directory, and Azure AD
• Ability to travel to project sites on a regular basis. Up to 50% overnight travel
• Experience updating project and technical documentation
• Must be able to attend a paid training class in Texas
• Excellent interpersonal skills. Reacts well under pressure. Attention to detail, creating a high degree of quality over quantity. Demonstrates accuracy and thoroughness towards all projects. A great attitude and eye for keen documentation. A deadline-driven mindset with multi-tasking expertise. Ability to use innovation and creativity in problem solving scenarios. Ability to work effectively in a team environment. Ability to independently organize and prioritize work

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company vehicle for work purposes
• Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.