Field IT Support Specialist – Travel-Ready Tech

Reyes Coca-Cola Bottling; Alsip (IL); On-site; USD 87,000 - 109,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K Match

PTO

Education Reimbursement

Job summary

Reyes Coca-Cola Bottling is seeking an IT support professional to serve as the primary technology resource for multiple RCCB locations. The role involves end-user support, hardware and software troubleshooting, and deployment of technology projects across Windows, Android, and iOS platforms.

Travel up to 40% within the assigned territory and participation in an on-call rotation will be required, with a comprehensive benefits package and annual incentive opportunity.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, or related discipline with 1–2 years of related experience or GED with 3–5+ years of experience
• Experience supporting end-user devices, Microsoft 365, and business apps across Windows, Android, and iOS
• Knowledge of networking fundamentals, including LAN/WAN and wireless technologies

Responsibilities

• Serve as the primary technology support resource for assigned RCCB locations, ensuring reliable technology operations and end-user support
• Troubleshoot and resolve hardware, software, network, wireless, mobile, and workplace technology issues
• Support site projects, facility upgrades, automation initiatives, and technology deployments
• Manage technology assets and hardware lifecycle activities, including deployment, refresh, inventory, and replacement
• Partner with local operations, IT teams, and vendors to maintain technology performance and drive issue resolution
• Document support activities, identify recurring issues, and contribute to continuous improvement efforts
• Ability to travel up to 40% within the assigned territory and participate in an on-call rotation supporting critical business operations
• Other projects or duties as assigned

Skills

End-user support

Networking fundamentals

Windows expertise

Mobile device support (iOS/Android)

Education

Bachelor's Degree in Information Systems/CS

GED with relevant experience

Tools

Microsoft 365

ServiceNow ITSM

Endpoint management

Job description

Reyes Coca-Cola Bottling is seeking an IT support professional to serve as the primary technology resource for multiple RCCB locations. The role involves end-user support, hardware and software troubleshooting, and deployment of technology projects across Windows, Android, and iOS platforms.

Travel up to 40% within the assigned territory and participation in an on-call rotation will be required, with a comprehensive benefits package and annual incentive opportunity.