Field IT Analyst - Tech Support & Deployments (Travel)

Reyes Holdings, L.L.C.; Alsip (IL); On-site; USD 87,000 - 109,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K match

PTO

Education reimbursement

Annual bonus potential

Job summary

Reyes Coca-Cola Bottling is seeking a technology support professional to serve as the primary resource for assigned RCCB locations, providing end-user support, hardware and software troubleshooting, and site deployments.

This role requires up to 40% travel within the territory, collaboration with IT teams and vendors, and a focus on reliable technology operations across Windows, Android, and iOS devices, with a comprehensive benefits package and a competitive salary.

Qualifications

• Experience supporting end-user devices and business applications across Windows, Android, and iOS.
• Proficient with Microsoft 365 and IT systems.
• Understanding of networking fundamentals (LAN/WAN and wireless).

Responsibilities

• Serve as the primary technology support resource for assigned RCCB locations, ensuring reliable technology operations and end-user support
• Troubleshoot and resolve hardware, software, network, wireless, mobile, and workplace technology issues
• Support site projects, facility upgrades, automation initiatives, and technology deployments
• Manage technology assets and hardware lifecycle activities, including deployment, refresh, inventory, and replacement
• Partner with local operations, IT teams, and vendors to maintain technology performance and drive issue resolution
• Document support activities, identify recurring issues, and contribute to continuous improvement efforts
• Ability to travel up to 40% within the assigned territory and participate in an on-call rotation supporting critical business operations
• Other projects or duties as assigned

Skills

End-user support

Microsoft 365 knowledge

Networking fundamentals

Travel readiness

Education

Bachelor's Degree in Information Systems, Computer Science, or related

GED with IT experience

Tools

ServiceNow ITSM

Endpoint management tools

Job description

Reyes Coca-Cola Bottling is seeking a technology support professional to serve as the primary resource for assigned RCCB locations, providing end-user support, hardware and software troubleshooting, and site deployments.

This role requires up to 40% travel within the territory, collaboration with IT teams and vendors, and a focus on reliable technology operations across Windows, Android, and iOS devices, with a comprehensive benefits package and a competitive salary.