Field IT Analyst — Travel-Ready Tech Support & Deployments

Reyes Coca-Cola Bottling; Grand Rapids (MI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K Match

PTO

Education Reimbursement

Job summary

Reyes Coca-Cola Bottling seeks an IT Support Specialist to serve as the primary tech support for multiple RCCB locations, ensuring reliable operations and end-user assistance. You will troubleshoot hardware, software, network, wireless, and mobile issues while supporting deployments and asset management.

The role requires travel up to 40% and on-call rotation to support critical business operations across facilities.

Qualifications

• Bachelor’s Degree in Information Systems, Computer Science, or related field with 1–2 years of related experience, or High School Diploma/GED with 3–5+ years of related experience.
• Experience supporting end-user devices, Microsoft 365, and business applications across Windows, Android, and iOS platforms.
• Knowledge of networking fundamentals, including LAN/WAN and wireless technologies.

Responsibilities

• Serve as the primary technology support resource for assigned RCCB locations, ensuring reliable technology operations and end-user support.
• Troubleshoot and resolve hardware, software, network, wireless, mobile, and workplace technology issues.
• Support site projects, facility upgrades, automation initiatives, and technology deployments.
• Manage technology assets and hardware lifecycle activities, including deployment, refresh, inventory, and replacement.
• Partner with local operations, IT teams, and vendors to maintain technology performance and drive issue resolution.
• Document support activities, identify recurring issues, and contribute to continuous improvement efforts.
• Ability to travel up to 40% within the assigned territory and participate in an on-call rotation supporting critical business operations.
• Other projects or duties as assigned.

Skills

End-user devices support

Microsoft 365

Windows

Android

iOS

Networking fundamentals

LAN/WAN

Wireless technologies

Education

Bachelor’s Degree in IS/CS

GED + 3–5+ years experience

Tools

ServiceNow

Job description

Reyes Coca-Cola Bottling seeks an IT Support Specialist to serve as the primary tech support for multiple RCCB locations, ensuring reliable operations and end-user assistance. You will troubleshoot hardware, software, network, wireless, and mobile issues while supporting deployments and asset management.

The role requires travel up to 40% and on-call rotation to support critical business operations across facilities.