Field IT Analyst: Travel-Ready Tech Support

Reyes Coca-Cola Bottling; Town of Wrightstown (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K Match

PTO

Education Reimbursement

Job summary

Reyes Coca-Cola Bottling is seeking an IT Support professional to ensure reliable technology operations at multiple RCCB locations. The role covers end‑user support, hardware/software troubleshooting, and coordinating with vendors.

You will help deploy technology projects, manage assets, and support ongoing upgrades, with travel up to 40% in the territory and participation in on‑call rotations. Prior ITSM experience is a plus.

Qualifications

• Bachelor’s degree or GED with several years of related IT experience.
• Experience supporting end‑user devices, Microsoft 365, Windows, Android, and iOS.
• Knowledge of networking basics (LAN/WAN and wireless).

Responsibilities

• Serve as the primary technology support resource for RCCB locations, ensuring reliable technology operations and end‑user support.
• Troubleshoot and resolve hardware, software, network, wireless, mobile, and workplace technology issues.
• Support site projects, facility upgrades, automation initiatives, and technology deployments.
• Manage technology assets and hardware lifecycle activities, including deployment, refresh, inventory, and replacement.
• Partner with local operations, IT teams, and vendors to maintain technology performance and drive issue resolution.
• Document support activities, identify recurring issues, and contribute to continuous improvement efforts.
• Travel up to 40% within the territory and participate in on‑call rotation supporting critical operations.

Skills

End-user support

Microsoft 365

Windows devices

Android / iOS

Education

Bachelor's degree in Information Systems or Computer Science

GED + 3–5+ years related experience

Tools

ServiceNow

Endpoint management

Job description

Reyes Coca-Cola Bottling is seeking an IT Support professional to ensure reliable technology operations at multiple RCCB locations. The role covers end‑user support, hardware/software troubleshooting, and coordinating with vendors.

You will help deploy technology projects, manage assets, and support ongoing upgrades, with travel up to 40% in the territory and participation in on‑call rotations. Prior ITSM experience is a plus.