Field IT Analyst: Travel-Ready Tech Support & Deployments

Reyes Beverage Group; Tullahoma (TN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental, Vision, 401K Match, &

PTO, Education Reimbursement

Job summary

Reyes Coca-Cola Bottling is seeking an IT Support professional to serve as the primary technology resource for multiple RCCB locations, providing end-user support and maintaining reliable operations across Windows, Android, and iOS platforms.

You will troubleshoot hardware and software issues, deploy and refresh technology, manage assets, and collaborate with operations, IT teams, and vendors. Willingness to travel up to 40% and participate in an on-call rotation is required.

Qualifications

• Bachelor's Degree in Information Systems, Computer Science, or a related discipline with 1 to 2 years of related experience or High School Diploma/General Education Degree (GED) and 3 to 5 plus years of specific experience.
• Experience supporting end-user devices, Microsoft 365, and business applications across Windows, Android, and iOS platforms.
• Knowledge of networking fundamentals, including LAN/WAN and wireless technologies.

Responsibilities

• Serve as the primary technology support resource for assigned RCCB locations, ensuring reliable technology operations and end-user support.
• Troubleshoot and resolve hardware, software, network, wireless, mobile, and workplace technology issues.
• Support site projects, facility upgrades, automation initiatives, and technology deployments.
• Manage technology assets and hardware lifecycle activities, including deployment, refresh, inventory, and replacement.
• Partner with local operations, IT teams, and vendors to maintain technology performance and drive issue resolution.
• Document support activities, identify recurring issues, and contribute to continuous improvement efforts.
• Ability to travel up to 40% within the assigned territory and participate in an on-call rotation supporting critical business operations.
• Other projects or duties as assigned

Skills

End-user devices

Microsoft 365

Networking basics

Education

Bachelor's Degree in Information Systems/CS

GED with 3-5+ years experience

Tools

ServiceNow

Job description

Reyes Coca-Cola Bottling is seeking an IT Support professional to serve as the primary technology resource for multiple RCCB locations, providing end-user support and maintaining reliable operations across Windows, Android, and iOS platforms.

You will troubleshoot hardware and software issues, deploy and refresh technology, manage assets, and collaborate with operations, IT teams, and vendors. Willingness to travel up to 40% and participate in an on-call rotation is required.