Field IT Support Specialist: Travel-Ready End-User Expert

Reyes Coca-Cola Bottling; Tullahoma (TN); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K match

PTO

Education reimbursement

Job summary

Reyes Coca-Cola Bottling is seeking an IT Support professional to be the primary technology resource for multiple RCCB locations. You will ensure reliable operations, support end-user devices, and collaborate with operations and vendors to resolve issues.

The role requires travel up to 40% of the time and participation in an on-call rotation to support critical business operations. Strong knowledge of Windows, Android, and iOS platforms is needed.

Qualifications

• Bachelor's Degree in Information Systems, Computer Science, or related field with 1–2 years of experience or GED with 3–5+ years of relevant experience.
• Experience supporting end-user devices, Microsoft 365, and business applications across Windows, Android, and iOS.
• Knowledge of networking fundamentals, including LAN/WAN and wireless technologies.

Responsibilities

• Serve as the primary technology support resource for assigned RCCB locations, ensuring reliable technology operations and end-user support
• Troubleshoot and resolve hardware, software, network, wireless, mobile, and workplace technology issues
• Support site projects, facility upgrades, automation initiatives, and technology deployments
• Manage technology assets and hardware lifecycle activities, including deployment, refresh, inventory, and replacement
• Partner with local operations, IT teams, and vendors to maintain technology performance and drive issue resolution
• Document support activities, identify recurring issues, and contribute to continuous improvement efforts
• Ability to travel up to 40% within the assigned territory and participate in an on-call rotation supporting critical business operations
• Other projects or duties as assigned

Skills

End-user support

Troubleshooting

IT support

Documentation

Education

Bachelor's Degree in IS/CS

GED with 3–5+ years experience

Tools

Microsoft 365

Windows

Android

iOS

Job description

Reyes Coca-Cola Bottling is seeking an IT Support professional to be the primary technology resource for multiple RCCB locations. You will ensure reliable operations, support end-user devices, and collaborate with operations and vendors to resolve issues.

The role requires travel up to 40% of the time and participation in an on-call rotation to support critical business operations. Strong knowledge of Windows, Android, and iOS platforms is needed.