Field IT Analyst: End-User Tech & Site Deployments

Reyes Holdings, L.L.C.; Downey (CA); On-site; USD 91,000 - 114,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K Match

PTO

Education Reimbursement

Job summary

Reyes Coca-Cola Bottling (RCCB) is seeking an IT Support professional to serve as the primary technology resource for multiple RCCB locations, ensuring reliable operations and end-user support across Windows, Android, and iOS.

You will troubleshoot hardware, software, network, and workplace tech issues, support projects and deployments, and manage hardware lifecycle with vendors and internal teams. Up to 40% travel and on-call rotations are required.

Qualifications

• Bachelor's Degree in Information Systems, Computer Science, or related discipline with 1–2 years of related experience or GED with 3–5+ years specific experience.
• Experience supporting end-user devices, Microsoft 365, and business apps across Windows, Android, and iOS.
• Knowledge of networking fundamentals, including LAN/WAN and wireless technologies.

Responsibilities

• Serve as the primary technology support resource for assigned RCCB locations, ensuring reliable technology operations and end-user support.
• Troubleshoot and resolve hardware, software, network, wireless, mobile, and workplace technology issues.
• Support site projects, facility upgrades, automation initiatives, and technology deployments.
• Manage technology assets and hardware lifecycle activities, including deployment, refresh, inventory, and replacement.
• Partner with local operations, IT teams, and vendors to maintain technology performance and drive issue resolution.
• Document support activities, identify recurring issues, and contribute to continuous improvement efforts.
• Ability to travel up to 40% within the assigned territory and participate in an on-call rotation supporting critical business operations
• Other projects or duties as assigned

Skills

End-user support

Microsoft 365

Networking basics

Education

Bachelor's in IS/CS or related

GED + 3–5+ years experience

Tools

ServiceNow ITSM

Endpoint management

Job description

Reyes Coca-Cola Bottling (RCCB) is seeking an IT Support professional to serve as the primary technology resource for multiple RCCB locations, ensuring reliable operations and end-user support across Windows, Android, and iOS.

You will troubleshoot hardware, software, network, and workplace tech issues, support projects and deployments, and manage hardware lifecycle with vendors and internal teams. Up to 40% travel and on-call rotations are required.