Field IT Analyst: Onsite Tech Support & 40% Travel

Reyes Beverage Group; Los Angeles (CA); On-site; USD 91,000 - 114,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K Match

PTO

Education Reimbursement

Job summary

Reyes Coca-Cola Bottling is seeking an IT Support professional to serve as the primary technology resource for assigned RCCB locations, ensuring reliable operations and end-user support across Windows, Android, and iOS devices.

You will troubleshoot hardware/software/network issues, support projects and deployments, and manage asset lifecycles. Travel up to 40% of the time and participate in on-call rotations are required.

Qualifications

• Bachelor's in IS/CS or related field with 1–2 years experience or GED with 3–5+ years relevant background.
• Experience supporting end-user devices, Microsoft 365, Windows, Android and iOS.
• Knowledge of LAN/WAN and wireless networking fundamentals.

Responsibilities

• Serve as the primary technology support resource for assigned RCCB locations, ensuring reliable technology operations and end-user support.
• Troubleshoot and resolve hardware, software, network, wireless, mobile, and workplace technology issues.
• Support site projects, facility upgrades, automation initiatives, and technology deployments.
• Manage technology assets and hardware lifecycle activities, including deployment, refresh, inventory, and replacement.
• Partner with local operations, IT teams, and vendors to maintain technology performance and drive issue resolution.
• Document support activities, identify recurring issues, and contribute to continuous improvement efforts.
• Ability to travel up to 40% within the assigned territory and participate in an on-call rotation supporting critical business operations.
• Other projects or duties as assigned

Skills

End-user devices support

Microsoft 365

Windows OS

Networking fundamentals

Education

Bachelor's Degree in Information Systems, Computer Science, or related

GED with 3–5+ years of experience

Tools

ServiceNow

Endpoint management

Mobile device management

ITSM platforms

Job description

Reyes Coca-Cola Bottling is seeking an IT Support professional to serve as the primary technology resource for assigned RCCB locations, ensuring reliable operations and end-user support across Windows, Android, and iOS devices.

You will troubleshoot hardware/software/network issues, support projects and deployments, and manage asset lifecycles. Travel up to 40% of the time and participate in on-call rotations are required.