Field IT Analyst: End-User Tech & Deployments (Travel)

Reyes Coca-Cola Bottling; New Hudson (MI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K Match

PTO

Education Reimbursement

Job summary

Reyes Coca-Cola Bottling is seeking an IT support specialist to serve as the primary technology resource for assigned RCCB locations. You will troubleshoot hardware, software, network, and mobile devices and support site projects and deployments.

You will manage asset lifecycles, collaborate with operations and vendors, and document issues for continuous improvement. Willingness to travel up to 40% and participate in an on-call rotation is required.

Qualifications

• Bachelor's Degree in IS/CS or GED with 3–5+ years related experience.
• Experience supporting end-user devices across Windows, Android, and iOS.
• Familiar with Microsoft 365 and business applications.
• Knowledge of LAN/WAN and wireless technologies.

Responsibilities

• Serve as the primary technology support resource for RCCB locations, ensuring reliable technology operations and end-user support.
• Troubleshoot and resolve hardware, software, network, wireless, and workplace technology issues.
• Support site projects, facility upgrades, automation initiatives, and technology deployments.
• Manage technology assets and hardware lifecycle activities, including deployment, refresh, inventory, and replacement.
• Partner with local operations, IT teams, and vendors to maintain technology performance and drive issue resolution.
• Document support activities, identify recurring issues, and contribute to continuous improvement efforts.
• Ability to travel up to 40% within the assigned territory and participate in an on-call rotation supporting critical business operations.
• Other projects or duties as assigned.

Skills

End-user support

Microsoft 365

Windows OS

iOS & Android

Networking basics

Education

Bachelor's Degree

GED + 3–5+ years exp

Tools

ServiceNow

Job description

Reyes Coca-Cola Bottling is seeking an IT support specialist to serve as the primary technology resource for assigned RCCB locations. You will troubleshoot hardware, software, network, and mobile devices and support site projects and deployments.

You will manage asset lifecycles, collaborate with operations and vendors, and document issues for continuous improvement. Willingness to travel up to 40% and participate in an on-call rotation is required.