Field IT Specialist – Travel‑Ready Tech & Support

Martin Brower UK and Ireland; Grand Rapids (MI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K Match

PTO

Education Reimbursement

Job summary

Reyes Coca-Cola Bottling is seeking an IT Support Associate to serve as the primary tech resource for assigned RCCB locations, ensuring reliable operations and end-user support. You will troubleshoot hardware, software, network, and workplace technology issues while supporting site projects and deployments.

The role requires 1–2 years of related experience or 3–5+ years with a GED, plus knowledge of LAN/WAN, wireless tech, and mobile device ecosystems.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, or related field.
• 1–2 years of related experience or GED with 3–5+ years of experience.
• Experience supporting end-user devices, Microsoft 365, and business apps across Windows, Android, and iOS.

Responsibilities

• Serve as primary tech support resource for RCCB locations, ensuring reliable technology operations and end-user support.
• Troubleshoot hardware, software, network, wireless, mobile, and workplace tech issues.
• Support site projects, facility upgrades, automation initiatives, and technology deployments.
• Manage technology assets and lifecycle activities (deployment, refresh, inventory, replacement).
• Partner with local operations, IT teams, and vendors to maintain performance and drive issue resolution.
• Document support activities, identify recurring issues, and contribute to improvements.
• Travel up to 40% within the territory and participate in on-call rotation for critical operations.

Skills

End-user devices

Microsoft 365

Windows OS

Android/iOS

Networking basics

LAN/WAN

Wireless tech

Education

Bachelor's in Information Systems or Computer Science

GED + 3–5+ years experience

Tools

ServiceNow

ITSM

Endpoint management

MDM

Job description

Reyes Coca-Cola Bottling is seeking an IT Support Associate to serve as the primary tech resource for assigned RCCB locations, ensuring reliable operations and end-user support. You will troubleshoot hardware, software, network, and workplace technology issues while supporting site projects and deployments.

The role requires 1–2 years of related experience or 3–5+ years with a GED, plus knowledge of LAN/WAN, wireless tech, and mobile device ecosystems.