Field IT Analyst: Regional Travel Tech Support

Reyes Beverage Group; Eagan (MN); On-site; USD 84,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Match

PTO

Education Reimbursement

Job summary

Reyes Coca-Cola Bottling, a leader in beverage distribution, is hiring an IT Helpdesk/IT Support specialist. You will serve as the primary tech support resource for multiple RCCB locations, resolving hardware, software, network, and device issues while supporting deployments and asset lifecycles.

The role requires 1–2 years of related experience (or 3–5+ years with a GED) and solid fundamentals in Windows, Android, iOS, and networking.

Qualifications

• Bachelor's Degree in Information Systems, Computer Science, or a related discipline with 1–2 years of related experience or High School Diploma/GED with 3–5+ years of experience.
• Experience supporting end-user devices, Microsoft 365, and business applications across Windows, Android, and iOS.
• Knowledge of networking fundamentals, including LAN/WAN and wireless technologies.

Responsibilities

• Serve as the primary technology support resource for assigned RCCB locations, ensuring reliable technology operations and end-user support.
• Troubleshoot and resolve hardware, software, network, wireless, mobile, and workplace technology issues.
• Support site projects, facility upgrades, automation initiatives, and technology deployments.
• Manage technology assets and hardware lifecycle activities, including deployment, refresh, inventory, and replacement.
• Partner with local operations, IT teams, and vendors to maintain technology performance and drive issue resolution.
• Document support activities, identify recurring issues, and contribute to continuous improvement efforts.
• Ability to travel up to 40% within the assigned territory and participate in an on-call rotation supporting critical business operations.

Skills

End-user support

Microsoft 365

Networking basics

Education

Bachelor's Degree in Information Systems/CS

GED + 3–5+ years experience

Tools

Windows

Android

iOS

LAN/WAN

Job description

Reyes Coca-Cola Bottling, a leader in beverage distribution, is hiring an IT Helpdesk/IT Support specialist. You will serve as the primary tech support resource for multiple RCCB locations, resolving hardware, software, network, and device issues while supporting deployments and asset lifecycles.

The role requires 1–2 years of related experience (or 3–5+ years with a GED) and solid fundamentals in Windows, Android, iOS, and networking.