Field IT Support Analyst — Travel‑Heavy, Multi‑Site

Reyes Beverage Group; Orange (CA); On-site; USD 91,000 - 114,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K Match

PTO

Education Reimbursement

Job summary

Reyes Coca-Cola Bottling is seeking an IT Helpdesk Specialist to serve as the primary technology support resource for assigned RCCB locations, ensuring reliable operations and responsive end-user support. You will troubleshoot hardware, software, network, wireless, and workplace tech issues, and assist with site projects and technology deployments.

Travel up to 40% within the territory and participate in an on-call rotation to support critical business operations.

Qualifications

• Bachelor's Degree in Information Systems, Computer Science, or a related discipline with 1–2 years of related experience or GED with 3–5+ years of experience
• Experience supporting end-user devices, Microsoft 365, and business applications across Windows, Android, and iOS platforms
• Knowledge of networking fundamentals, including LAN/WAN and wireless technologies

Responsibilities

• Serve as the primary technology support resource for assigned RCCB locations, ensuring reliable technology operations and end-user support
• Troubleshoot and resolve hardware, software, network, wireless, mobile, and workplace technology issues
• Support site projects, facility upgrades, automation initiatives, and technology deployments
• Manage technology assets and hardware lifecycle activities, including deployment, refresh, inventory, and replacement
• Partner with local operations, IT teams, and vendors to maintain technology performance and drive issue resolution
• Document support activities, identify recurring issues, and contribute to continuous improvement efforts
• Ability to travel up to 40% within the assigned territory and participate in an on-call rotation supporting critical business operations
• Other projects or duties as assigned

Skills

End-user devices support

Microsoft 365

Windows

Android

iOS

Education

Bachelor's Degree in Information Systems or Computer Science

GED with 3–5+ years related experience

Tools

ITSM platforms (e.g., ServiceNow)

Job description

Reyes Coca-Cola Bottling is seeking an IT Helpdesk Specialist to serve as the primary technology support resource for assigned RCCB locations, ensuring reliable operations and responsive end-user support. You will troubleshoot hardware, software, network, wireless, and workplace tech issues, and assist with site projects and technology deployments.

Travel up to 40% within the territory and participate in an on-call rotation to support critical business operations.