Field IT Engineer: Hardware, A/V & Remote Support

Tata Consultancy Services; Cedar Rapids (IA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Discretionary Incentive

Medical Coverage (Health/Dental/Vision

Parental Leaves

401K Plan

Certification & Training Reimbursement

Vacation & Holidays

Student Loan Refinancing

Job summary

Tata Consultancy Services is seeking an IT support specialist in Cedar Rapids, Iowa. You will provide end-user hardware and software support in office and plant environments, perform asset management, and help implement infrastructure projects locally.

The role requires strong communication, problem ownership, and ITIL knowledge, with MCSE/MCP preferred. On-site work in Cedar Rapids with potential remote coordination may apply.

Qualifications

• Bachelor degree in Computer Science or equivalent.
• Minimum 5 years of relevant experience.
• ITIL concepts preferred.
• MCSE or MCP preferred.
• Plant/industrial environment experience is a plus.

Responsibilities

• Provide break-fix support for designated equipment in office or plant environments.
• Maintain and repair computer hardware and peripherals.
• Document, upgrade, or replace hardware/software systems.
• Communicate clearly in written and verbal form.
• Handle service calls and administrative tasks.

Skills

Good communication

Problem ownership

ITIL concepts

Education

Bachelor of Computer Science

Tools

MCSE

MCP

Job description

Tata Consultancy Services is seeking an IT support specialist in Cedar Rapids, Iowa. You will provide end-user hardware and software support in office and plant environments, perform asset management, and help implement infrastructure projects locally.

The role requires strong communication, problem ownership, and ITIL knowledge, with MCSE/MCP preferred. On-site work in Cedar Rapids with potential remote coordination may apply.