Field IT Engineer: Hardware, Networking & On-site Support

Tata Consultancy Services; North Olmsted (OH); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical Coverage

401K Plan

Certification & Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services is seeking an experienced IT Support Specialist in North Olmsted, OH. The role covers desktop support, OS installation via SCCM, asset management, and remote assistance, including off-hours calls. Strong knowledge of Windows operating systems and ITIL concepts is preferred.

Responsibilities include hardware troubleshooting, AV conferencing support, and maintaining asset inventory, with opportunities to contribute to small infrastructure projects locally.

Qualifications

• Minimum 5 years of relevant IT support experience.
• Itil concepts knowledge preferred.
• Ability to lift and move equipment up to 30 kg.

Responsibilities

• Install OS and software using SCCM and manage security tools.
• Provide desktop support for Windows OS and office products.
• Support Audio/Video conferencing and remote assistance.
• Handle hardware assets, spares, and inventory control.
• Deliver after-hours break-fix support for designated equipment.
• Document calls, update tickets, and ensure asset returns.

Skills

Desktop support

Asset management

Network troubleshooting

AV conferencing

Hardware handling

Windows OS

Tools

SCCM

MobileIron

Active Directory

Group Policies

Printers

Job description

Tata Consultancy Services is seeking an experienced IT Support Specialist in North Olmsted, OH. The role covers desktop support, OS installation via SCCM, asset management, and remote assistance, including off-hours calls. Strong knowledge of Windows operating systems and ITIL concepts is preferred.

Responsibilities include hardware troubleshooting, AV conferencing support, and maintaining asset inventory, with opportunities to contribute to small infrastructure projects locally.