Contract-to-Hire Desktop Support Analyst – Regional IT

TEKsystems; Cedar Rapids (IA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is seeking a Contract-to-Hire IT Support Technician in Cedar Rapids, IA. You will provide Level 2 end-user support, handle PC setup and software deployments, and assist with regional Service Desk tickets to keep operations running smoothly.

Onsite in Cedar Rapids, you will also coordinate with vendors, maintain hardware inventories, and communicate IT updates to internal customers while contributing to regional projects and service improvements.

Responsibilities

• Provide Level 2 End User Support (30%).
• Monitor and respond promptly to support tickets in the queue(s).
• Document Service Desk ticket technical notes for escalation or resolution of service requests.
• Assist with Service Desk tickets in the regional queue, supporting all locations in the region and company.
• Send Corporate IT communications to internal customers.
• Complete PC setup and deployment for new employees using standard hardware, images, and software.
• Train new employees on the use of PC and other networked equipment using standard training documents.
• Assign users and computers to proper business groups in Active Directory.
• Perform timely workstation hardware and software upgrades.
• Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech.
• Coordinate with authorized vendors for PC hardware repair.
• Monitor and remove viruses, spyware, and other unauthorized software.
• Maintain and/or coordinate PC hardware inventory.
• Order and purchase standard equipment and software through approved vendors.
• Support Desktop Management with post-mass deployment issues of standard software.
• Provide IT support for local software within their region, coordinating support with a Product Champion when needed.
• Upgrade local server software as necessary.
• Regularly attend and contribute to regional calls.
• Assist other IT Coordinators in the region and/or company.
• Proactively support Corporate IT and customer support changes and initiatives.
• Test phases of changing hardware and software standards.
• Monitor ticket queues to ensure SLAs and OLAs are met.
• Utilize the standard Knowledgebase per standard procedures.
• Complete various projects and tasks as assigned, such as IT focus groups, reconciliation of Active Directory permissions as per internal security audits, reconciliation of licenses associated with locally purchased software, and coordination with local vendors for cabling, HVAC, phone system, printer/fax, and other IT-related facilities maintenance.

Job description

TEKsystems is seeking a Contract-to-Hire IT Support Technician in Cedar Rapids, IA. You will provide Level 2 end-user support, handle PC setup and software deployments, and assist with regional Service Desk tickets to keep operations running smoothly.

Onsite in Cedar Rapids, you will also coordinate with vendors, maintain hardware inventories, and communicate IT updates to internal customers while contributing to regional projects and service improvements.