IT Infrastructure & Support Specialist

krg technology inc; Cedar Rapids (IA); On-site; USD 65,000 - 85,000; Full time

Job summary

A technology company in Cedar Rapids, Iowa is seeking a skilled professional to support technical infrastructure and assist in hardware deployment. This role emphasizes strong customer service skills and experience with Windows servers and network equipment. The ideal candidate will have over 5 years of experience in a distributed environment, with the ability to troubleshoot complex issues while maintaining composure under pressure. Join a dynamic team to deliver effective IT solutions.

Qualifications

• In-depth knowledge and experience configuring and supporting Windows servers and PCs.
• Experience installing and configuring local area network equipment.
• Ability to troubleshoot issues across server, network, and client.

Responsibilities

• Deploy new hardware and make infrastructure changes.
• Assist technical teams in troubleshooting and recovery.
• Provide end user support for asset refresh of desktops and laptops.
• Direct customers to follow I/T policies and procedures.
• Maintain confidentiality and share resolutions with team members.

Skills

Configuration and support of Windows servers and PCs

Installation of network equipment

Troubleshooting across infrastructure stack

Customer service

Team player in high-pressure environments

Independent work and prioritization

Job description

A technology company in Cedar Rapids, Iowa is seeking a skilled professional to support technical infrastructure and assist in hardware deployment. This role emphasizes strong customer service skills and experience with Windows servers and network equipment. The ideal candidate will have over 5 years of experience in a distributed environment, with the ability to troubleshoot complex issues while maintaining composure under pressure. Join a dynamic team to deliver effective IT solutions.