Field IT Analyst: Regional Tech Support & Deployments

Reyes Beverage Group; New Hudson (MI); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K Match

PTO

Education Reimbursement

This position will support multiplefac

Job summary

Reyes Coca-Cola Bottling is seeking an IT Helpdesk Technician to support multiple RCCB locations, ensuring reliable technology operations and end-user support. Travel up to 40% within the territory and participation in on-call rotations are required.

You will manage end-user devices across Windows, Android, and iOS, support Microsoft 365 and business apps, collaborate with operations teams and vendors, and help deployments while documenting activities for improvement.

Qualifications

• Bachelor's Degree in Information Systems, Computer Science, or a related field with 1–2 years of related experience, or GED with 3–5+ years.
• Experience supporting end-user devices, Microsoft 365, and business applications across Windows, Android, and iOS.
• Knowledge of networking fundamentals, including LAN/WAN and wireless technologies.

Responsibilities

• Serve as the primary technology support resource for assigned RCCB locations, ensuring reliable technology operations and end-user support.
• Troubleshoot and resolve hardware, software, network, wireless, mobile, and workplace technology issues.
• Support site projects, facility upgrades, automation initiatives, and technology deployments.
• Manage technology assets and hardware lifecycle activities, including deployment, refresh, inventory, and replacement.
• Partner with local operations, IT teams, and vendors to maintain technology performance and drive issue resolution.
• Document support activities, identify recurring issues, and contribute to continuous improvement efforts.
• Ability to travel up to 40% within the assigned territory and participate in an on-call rotation supporting critical business operations.
• Other projects or duties as assigned.

Skills

End-user devices support

Microsoft 365

Windows

Android

iOS

Networking (LAN/WAN/Wireless)

Education

Bachelor's Degree in Information Systems or Computer Science

GED + 3–5+ years of relevant experience

Tools

ServiceNow

Job description

Reyes Coca-Cola Bottling is seeking an IT Helpdesk Technician to support multiple RCCB locations, ensuring reliable technology operations and end-user support. Travel up to 40% within the territory and participation in on-call rotations are required.

You will manage end-user devices across Windows, Android, and iOS, support Microsoft 365 and business apps, collaborate with operations teams and vendors, and help deployments while documenting activities for improvement.