Field IT Analyst: Regional Tech Support (Travel 40%)

Martin Brower UK and Ireland; Eagan (MN); On-site; USD 84,000 - 105,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K Match

Paid Time Off

Education Reimbursement

Job summary

Reyes Coca-Cola Bottling is hiring an IT Helpdesk Professional to serve as the primary tech support resource for multiple RCCB locations. You will troubleshoot hardware, software, networking, wireless, and workplace tech issues while aiding site projects and deployments.

You will manage tech assets, partner with operations and vendors, document activities, and contribute to ongoing improvements. Travel up to 40% and on-call rotation are required.

Qualifications

• Bachelor's degree or GED with relevant experience as stated.
• Experience supporting end-user devices, Microsoft 365, and business apps across Windows, Android and iOS.
• Knowledge of LAN/WAN networking and wireless technologies.

Responsibilities

• Serve as the primary technology support resource for RCCB locations, ensuring reliable tech operations and end-user support.
• Troubleshoot and resolve hardware, software, network, wireless, mobile, and workplace tech issues.
• Support site projects, facility upgrades, automation initiatives, and deployments.
• Manage technology assets and hardware lifecycle: deployment, refresh, inventory, replacement.
• Partner with local operations, IT teams, and vendors to maintain performance and drive issue resolution.
• Document activities, identify recurring issues, and contribute to continuous improvement.
• Travel up to 40% within the territory and participate in on-call rotation.

Skills

End-user support

Networking fundamentals

Microsoft 365

Windows

Android support

iOS support

Education

Bachelor's Degree in Information Systems or Computer Science

GED with 3+ years related experience

Tools

Microsoft 365

ServiceNow ITSM

End-user devices management

Endpoint management

Mobile device management

LAN/WAN networking

Wireless technologies

Job description

Reyes Coca-Cola Bottling is hiring an IT Helpdesk Professional to serve as the primary tech support resource for multiple RCCB locations. You will troubleshoot hardware, software, networking, wireless, and workplace tech issues while aiding site projects and deployments.

You will manage tech assets, partner with operations and vendors, document activities, and contribute to ongoing improvements. Travel up to 40% and on-call rotation are required.