Field IT Analyst: Regional Tech Support & Deployments

Reyes Coca-Cola Bottling; Downey (CA); On-site; USD 91,000 - 114,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K Match

Paid Time Off

Education Reimbursement

Job summary

Reyes Coca-Cola Bottling is seeking an IT Support Technician to serve as the primary technology support resource for multiple RCCB facilities, ensuring reliable end-user support and smooth technology operations.

You will troubleshoot hardware, software, network, wireless, and mobile issues, support deployments, manage asset lifecycles, and collaborate with operations and vendors to resolve issues. Travel up to 40% and participate in on-call rotations are required.

Qualifications

• Bachelor's Degree in Information Systems, Computer Science, or related field.
• 1–2 years of related experience with end-user devices, Microsoft 365, and business apps.
• Experience supporting Windows, Android, and iOS platforms and networking basics.

Responsibilities

• Serve as the primary technology support resource for assigned RCCB locations, ensuring reliable technology operations and end-user support.
• Troubleshoot and resolve hardware, software, network, wireless, mobile, and workplace technology issues.
• Support site projects, facility upgrades, automation initiatives, and technology deployments.
• Manage technology assets and hardware lifecycle activities, including deployment, refresh, inventory, and replacement.
• Partner with local operations, IT teams, and vendors to maintain technology performance and drive issue resolution.
• Document support activities, identify recurring issues, and contribute to continuous improvement efforts.
• Travel up to 40% within the assigned territory and participate in an on-call rotation supporting critical business operations.
• Other projects or duties as assigned

Skills

End-user support

Networking basics

Troubleshooting

Education

Bachelor's Degree in Information Systems or Computer Science

GED with 3–5+ years of relevant experience

Tools

Microsoft 365

Windows

Android

iOS

ServiceNow ITSM

Job description

Reyes Coca-Cola Bottling is seeking an IT Support Technician to serve as the primary technology support resource for multiple RCCB facilities, ensuring reliable end-user support and smooth technology operations.

You will troubleshoot hardware, software, network, wireless, and mobile issues, support deployments, manage asset lifecycles, and collaborate with operations and vendors to resolve issues. Travel up to 40% and participate in on-call rotations are required.