Field Inventory & Solutions Specialist

MSC Industrial Supply Co.; Fernley (NV); On-site; USD 32,000 - 34,000; Full time

Job summary

MSC Industrial Supply Co. in Elko, NV is seeking a Solutions Service Specialist to manage inventory at customer sites and support our inventory management solutions. The role emphasizes customer retention, problem solving, and cross-functional collaboration with sales and operations.

The position requires 80%+ travel, excellent communication, and the ability to learn systems like SAP, Salesforce, and Tableau to drive incremental revenue and service growth.

Qualifications

• Experience in at least one of the following is required: Customer Service, Telesales, Outside Sales, Storeroom or Inventory Management, along with demonstrated excellence in Customer Engagement within these roles.
• High School Diploma or equivalent required.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft 365 and general computer literacy.
• Ability to work independently with minimal supervision.
• Strong critical thinking and problem-solving skills.
• Excellent time management and organizational abilities.

Responsibilities

• Maintain appropriate stock levels (min/max) to meet customer demand.
• Receive, unpack, and put away products at all solution points of use.
• Perform repairs and preventative maintenance on solution equipment to company standards.
• Use routing software to log and track daily account activities.
• Ability to learn operating systems such as SAP, AS400, ASI, Vending Portal, Salesforce, and Tableau.
• Build and maintain strong relationships with customer contacts to ensure solution retention.
• Communicate with key customer personnel in a timely, professional and courteous manner to resolve customer issues related to our Inventory Management solutions, proactive problem solving, and direct customers on where to go for what.
• Drives product expansion through spot buy and incremental solution growth.
• Communicate professionally and promptly with key customer personnel.
• Promote MSC customer loyalty through solution support and CARE program execution (Clean, Arrange, Relationships, Exceeded Expectations).
• Maintain 6S standards in all solution areas.
• Adhere to all safety and compliance protocols.
• Stay current on MSC's inventory management solutions through ongoing training.
• Maintain high customer satisfaction ratings.
• Accurately track time using MSC-approved time management tools.
• Safely operate and maintain company-assigned vehicle per Fleet Policy.
• Follow all MSC policies and procedures.
• Contributes to the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required

Skills

Customer Service

Telesales

Outside Sales

Storeroom

Inventory Management

Strong communication

Microsoft 365

Independent work

Critical thinking

Time management

Organizational abilities

Education

High School Diploma

Tools

SAP

AS400

ASI

Vending Portal

Salesforce

Tableau

Job description

MSC Industrial Supply Co. in Elko, NV is seeking a Solutions Service Specialist to manage inventory at customer sites and support our inventory management solutions. The role emphasizes customer retention, problem solving, and cross-functional collaboration with sales and operations.

The position requires 80%+ travel, excellent communication, and the ability to learn systems like SAP, Salesforce, and Tableau to drive incremental revenue and service growth.