On-Site Solutions & Inventory Specialist

MSC Industrial Direct Co.,Inc.; Twentynine Palms (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

MSC Industrial Supply Co. in Twentynine Palms is seeking a Solutions Service Specialist to manage inventory at customer sites and drive retention. Responsibilities include stock control, receiving, and maintaining solution equipment, with 80%+ travel to client locations.

The role emphasizes safety, 6S standards, and strong customer relations while supporting the CARE program and MSC inventory solutions.

Qualifications

• High School Diploma or equivalent required.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft 365 and general computer literacy.
• Ability to work independently with minimal supervision.
• Strong critical thinking and problem-solving skills.
• Excellent time management and organizational abilities.

Responsibilities

• Maintain appropriate stock levels (min/max) to meet customer demand.
• Receive, unpack, and put away products at all solution points of use.
• Perform basic repairs and maintenance on solution equipment to company standards.
• Use routing software to log and track daily account activities.
• Build and maintain strong relationships with customer contacts to ensure solution retention.
• Communicate professionally with key customer personnel.
• Promote MSC customer loyalty through solution support and CARE program execution.
• Maintain 6S standards in all solution areas.
• Adhere to safety and compliance protocols.
• Stay current on MSC inventory management solutions through ongoing training.
• Maintain high customer satisfaction ratings.
• Accurately track time using MSC-approved time management tools.
• Safely operate and maintain company-assigned vehicle per Fleet Policy.
• Follow all MSC policies and procedures.
• Contributes to the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision.
• Participation in special projects and performs additional duties as required.

Skills

Strong customer service orientation

Excellent verbal and written communcat

Proficiency in Microsoft 365

Ability to work independently

Strong critical thinking and problem

Excellent time management

Education

High School Diploma or equivalent

Job description

MSC Industrial Supply Co. in Twentynine Palms is seeking a Solutions Service Specialist to manage inventory at customer sites and drive retention. Responsibilities include stock control, receiving, and maintaining solution equipment, with 80%+ travel to client locations.

The role emphasizes safety, 6S standards, and strong customer relations while supporting the CARE program and MSC inventory solutions.