Field Solutions & Inventory Specialist

MSC Industrial Supply Co.; Smyrna (TN); On-site; USD 30,000 - 33,000; Full time

Job summary

MSC Industrial Supply Co. in Smyrna, TN is seeking a Solutions Service Specialist to manage customer inventory at designated sites, including product put-away, replenishment of VMI and vending solutions, and 6S practices.

You will work with sales and business development to drive retention and incremental revenue through effective solution support. The role requires strong communication, problem solving, and reliability, with 80% travel and the ability to operate and maintain solution equipment.

Qualifications

• Experience in customer service, telesales, outside sales, storeroom or inventory management.
• High School Diploma or equivalent.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft 365 and general computer literacy.
• Ability to work independently with minimal supervision.
• Strong critical thinking and problem-solving skills.
• Excellent time management and organizational abilities.

Responsibilities

• Maintain appropriate stock levels (min/max) to meet customer demand.
• Receive, unpack, and put away products at all solution points of use.
• Perform repairs and preventative maintenance on solution equipment to company standards.
• Use routing software to log and track daily account activities.
• Learn operating systems such as SAP, AS400, ASI, Vending Portal, Salesforce, and Tableau.
• Build and maintain strong relationships with customer contacts to ensure solution retention.
• Communicate with key customer personnel to resolve issues related to inventory management solutions.

Skills

Customer Service

Telesales

Outside Sales

Inventory Management

Communication

Education

High School Diploma

Tools

SAP

AS400

ASI

Salesforce

Tableau

Job description

MSC Industrial Supply Co. in Smyrna, TN is seeking a Solutions Service Specialist to manage customer inventory at designated sites, including product put-away, replenishment of VMI and vending solutions, and 6S practices.

You will work with sales and business development to drive retention and incremental revenue through effective solution support. The role requires strong communication, problem solving, and reliability, with 80% travel and the ability to operate and maintain solution equipment.