Field Installations & Experience Lead

Home Depot; Boise (ID); On-site; USD 33,000 - 41,000; Full time

Job summary

Home Depot seeks an Area Installation Specialist (AIS) to support the customer experience throughout the install life cycle. The AIS performs technical measures, reviews conditions, and conducts Job Site Inspections to ensure quality and THD standards are met.

The AIS manages all jobs in the assigned area, coordinates with service providers, handles scope changes, resolves issues, and ensures timely closure of open items, with travel as needed.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Must pass pre-employment test if applicable
• Minimum Years of Work Experience: 5 years

Responsibilities

• Customer experience: communicate with customers and resolve questions across the install life-cycle.
• Job Process Management: manage jobs in area, perform JSIs, inspect work, document scope changes.
• Operations: address inquiries, resolve services, and keep install timelines on track.

Skills

Customer Focus

Communicates Effectively

Problem Solving

Multi-tasking

Time Management

Negotiation

Collaboration

Leadership

Education

Bachelor's degree

Job description

Home Depot seeks an Area Installation Specialist (AIS) to support the customer experience throughout the install life cycle. The AIS performs technical measures, reviews conditions, and conducts Job Site Inspections to ensure quality and THD standards are met.

The AIS manages all jobs in the assigned area, coordinates with service providers, handles scope changes, resolves issues, and ensures timely closure of open items, with travel as needed.