Field Installation & Customer Experience Specialist

The Home Depot; Town of Florida (NY); On-site; USD 60,000 - 95,000; Full time

Job summary

The Home Depot seeks an Area Installation Specialist to support the customer experience throughout the install life cycle. Responsibilities include conducting Job Site Inspections, assessing conditions, and resolving issues to meet THD standards.

The AIS will manage multiple install projects, communicate with customers and service providers, and ensure timely completion with quality checks. This role emphasizes collaboration and problem solving across teams.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Must pass pre-employment test if applicable.

Responsibilities

• Initiates and maintains customer communication across the install life-cycle and resolves open questions.
• Manages job life-cycle from area and product category, including scope changes and labor/material needs.
• Uses reporting systems to track progress and ensure install quality and customer satisfaction.

Skills

Customer focus

Action oriented

Collaborates

Communicates effectively

Business insights

Time management

Organizational skills

Negotiation skills

Business acumen

Problem solving

Education

Bachelor's degree or equivalent in related field

Job description

The Home Depot seeks an Area Installation Specialist to support the customer experience throughout the install life cycle. Responsibilities include conducting Job Site Inspections, assessing conditions, and resolving issues to meet THD standards.

The AIS will manage multiple install projects, communicate with customers and service providers, and ensure timely completion with quality checks. This role emphasizes collaboration and problem solving across teams.