Area Installation Experience Lead

Home Depot; Minnesota; Hybrid; USD 28,000 - 41,000; Full time

Job summary

The Home Depot is seeking an Area Installation Specialist to support the customer experience throughout the install lifecycle, performing measures, pre-existing condition checks, and product affirmations. The AIS will conduct Job Site Inspections (JSIs) to verify quality and meet THD standards, coordinating with service providers as needed.

Responsibilities include resolving customer questions, escalating or approving project changes, and ensuring all items are completed to the customer's

Qualifications

• Bachelor's degree or equivalent in a related field.
• Minimum 5 years of work experience in installation/home improvement preferred.
• Strong project management and communication skills.

Responsibilities

• Initiate and maintain regular communication with customers across the install lifecycle.
• Conduct Job Site Inspections and ensure work meets industry standards.
• Resolve customer questions, document scope changes, and drive on-time project completion.

Skills

Customer focus

Project management

Communication

Time management

Problem solving

Collaboration

Education

Bachelor's degree or equivalent

Job description

The Home Depot is seeking an Area Installation Specialist to support the customer experience throughout the install lifecycle, performing measures, pre-existing condition checks, and product affirmations. The AIS will conduct Job Site Inspections (JSIs) to verify quality and meet THD standards, coordinating with service providers as needed.

Responsibilities include resolving customer questions, escalating or approving project changes, and ensuring all items are completed to the customer's