Area Installation Pro: Deliver Smooth Install Journeys

Home Depot; Idaho; Hybrid; USD 33,000 - 41,000; Full time

Job summary

The Home Depot is seeking an Area Installation Specialist (AIS) to support the customer experience throughout the install life cycle, performing technical measures and Job Site Inspections (JSIs) to ensure THD standards are met.

The AIS will resolve customer questions, manage scope changes with service providers, and ensure timely and high-quality install experiences, with minimal travel and strong collaboration across teams.

Qualifications

• Bachelor's degree or higher in a related field.
• 5 years of work experience in installation management or home improvement.
• Must be legally permitted to work in the United States.

Responsibilities

• Maintain regular communication with customers across the install life-cycle and resolve open questions or changes.
• Manage all jobs in the assigned area, including site inspections and scope changes to ensure quality.
• Assist in handling inquiries, drive efficient timelines, and use reports to ensure accurate progress.

Skills

Action Oriented

Customer Focus

Collaborates

Communicates Effectively

Time Management

Problem Solving

Negotiation Skills

Business Acumen

Cross-functional Collaboration

Education

Bachelor's degree

Job description

The Home Depot is seeking an Area Installation Specialist (AIS) to support the customer experience throughout the install life cycle, performing technical measures and Job Site Inspections (JSIs) to ensure THD standards are met.

The AIS will resolve customer questions, manage scope changes with service providers, and ensure timely and high-quality install experiences, with minimal travel and strong collaboration across teams.