Field Installation Technician – Travel-Ready Flexible Hours

TRUNO, Retail Technology Solutions; North Las Vegas (NV); On-site; USD 52,000 - 78,000; Full time

Job summary

TRUNO, Retail Technology Solutions seeks a Field Installation Technician to build out, maintain, and troubleshoot expanding infrastructure. You will travel weekly to install and service equipment, working with a skilled engineering team to configure, test, and maintain operating systems on site.

The role requires analyzing site conditions, coordinating with on-site users, and making field-based decisions on implementation.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• 1–3 years related experience or training required.
• Familiarity with Microsoft Office products required.

Responsibilities

• Perform staging activities, including system configuration, testing, and troubleshooting in coordination with customers and developers.
• Analyze site conditions and system requirements, and consult with on-site users to develop and execute installation and implementation plans.
• Test and validate equipment connections and functionality to ensure proper installation.
• Liaise with vendors and other IT personnel for problem resolution.
• Assist in the continuous improvement of the installation and set-up process.
• Maintain security, backup, and redundancy strategies.
• Document service and installation actions by completing forms/reports and expense logs.
• Maintain close interaction with warehouse staff to verify equipment for upcoming installs.
• Travel to the home office for continued training and specialized product training.
• Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
• Maintain customer confidence by keeping service information confidential.
• Provide service, support, installation, and training to customers, if necessary.
• Make independent decisions on site pertaining to system implementation.
• Work a flexible schedule that may include weekends, nights, and early mornings.
• Accountable and responsible to maintain company provided vehicle, company credit card, fuel and fleet maintenance card, Netbook PC, tools and test equipment.

Skills

Basic computer skills

Professional attire

Oral and written communication

Independent work

Multitasking

Organizational skills

Learn new systems

Mechanical proficiency with tools

Education

High School Diploma or equivalent

Bachelor's degree

Tools

Microsoft Office

Job description

TRUNO, Retail Technology Solutions seeks a Field Installation Technician to build out, maintain, and troubleshoot expanding infrastructure. You will travel weekly to install and service equipment, working with a skilled engineering team to configure, test, and maintain operating systems on site.

The role requires analyzing site conditions, coordinating with on-site users, and making field-based decisions on implementation.