Field Installation Technician – Travel-Focused IT Installer

TRUNO, Retail Technology Solutions; San Antonio (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

TRUNO, Retail Technology Solutions is seeking a Field Installation Technician to help build out, maintain, and troubleshoot our expanding infrastructure. The role involves frequent travel to install, service, troubleshoot, and repair machines and other technical equipment, while coordinating with on-site users.

You will configure systems, test connections, document actions, and support customers with flexible scheduling, including weekends and overnight installs.

Qualifications

• High School Diploma or equivalent (required).
• Bachelor's degree (preferred).
• One to three years related experience and/or training (required).
• Familiarity with Microsoft Office products (required).
• Experience in general retail, grocery, and/or foodservice industries (preferred).

Responsibilities

• Perform staging activities, including system configuration, testing, and troubleshooting in coordination with customers and developers.
• Analyze site conditions and system requirements, and consult with on-site users to develop and execute installation and implementation plans.
• Test and validate equipment connections and functionality to ensure proper installation.
• Liaise with vendors and other IT personnel for problem resolution.
• Assist in the continuous improvement of the installation and set-up process.
• Maintain security, backup, and redundancy strategies.
• Document service and installation actions by completing forms/reports and expense logs.
• Travel to the home office for continued training and product training.
• Maintain rapport with customers by examining complaints, identifying solutions, and recommending system improvements.
• Provide service, support, installation, and training to customers, if necessary.
• Make independent decisions on site pertaining to system implementation.
• Work a flexible schedule that may include weekends, nights, and early mornings.

Skills

Basic computer skills

Dress professionally

Excellent oral and written comms

Problem solving

Independent work

Multitasking

Organization

Learn new systems

Mechanical tools

Education

High School Diploma or equivalent

Bachelor's degree

Job description

TRUNO, Retail Technology Solutions is seeking a Field Installation Technician to help build out, maintain, and troubleshoot our expanding infrastructure. The role involves frequent travel to install, service, troubleshoot, and repair machines and other technical equipment, while coordinating with on-site users.

You will configure systems, test connections, document actions, and support customers with flexible scheduling, including weekends and overnight installs.