Field Installation Technician – Travel IT & Infra

TRUNO, Retail Technology Solutions; Dallas (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

The Field Installation Technician at TRUNO, Retail Technology Solutions will help build out, maintain, and troubleshoot our expanding infrastructure. You will travel weekly to install, service, troubleshoot, and repair machines and other technical equipment as part of a skilled engineering team.

Responsibilities include installing, configuring, testing, and maintaining operating systems, application software, and system management tools; analyzing site conditions and consulting with on-site

Qualifications

• High School Diploma or equivalent is required.
• Bachelor's degree is preferred.
• 1–3 years related experience and/or training or equivalent combination of education and experience.
• Familiarity with Microsoft Office products is required.
• Experience in retail, grocery, or foodservice industries is preferred.
• POS and networking experience is preferred.

Responsibilities

• Perform staging activities, including system configuration, testing, and troubleshooting in coordination with customers and developers.
• Analyze site conditions and system requirements, and consult with on-site users to develop and execute installation and implementation plans.
• Test and validate equipment connections and functionality to ensure proper installation.
• Liaise with vendors and other IT personnel for problem resolution.
• Assist in the continuous improvement of the installation and set-up process.
• Maintain security, backup, and redundancy strategies.
• Document service and installation actions by completing forms/reports and expense logs.
• Maintain close interaction with warehouse staff to verify equipment for upcoming installs.
• Travel to the home office (Greenville, SC/Lubbock, TX) for continued training, as well as specialized product training.
• Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
• Maintain customer confidence by keeping service information confidential.
• Provide service, support, installation, and training to customers, if necessary.
• Make independent decisions on site pertaining to system implementation.
• Work a flexible schedule that may include weekends, nights, and early mornings

Skills

Basic computer skills

Communication

Independent work

Multitasking

Organization

Technical learning

Hand tools

Professional dress

Education

High School Diploma or equivalent

Bachelor's degree

Tools

POS systems

Networking

Job description

The Field Installation Technician at TRUNO, Retail Technology Solutions will help build out, maintain, and troubleshoot our expanding infrastructure. You will travel weekly to install, service, troubleshoot, and repair machines and other technical equipment as part of a skilled engineering team.

Responsibilities include installing, configuring, testing, and maintaining operating systems, application software, and system management tools; analyzing site conditions and consulting with on-site