Field Installation Technician - Travel & Flexible Schedule

TRUNO Retail Technology Solutions; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

TRUNO Retail Technology Solutions is looking for a Field Installation Technician to help build out, maintain, and troubleshoot our expanding infrastructure. This role involves installing, configuring, testing, and maintaining operating systems and system management tools at customer sites.

The position requires analyzing site conditions, consulting with on-site users to determine requirements, and working independently to implement field solutions.

Qualifications

• High School Diploma or equivalent is required.
• Bachelor's degree is preferred.
• 1–3 years related experience or training or equivalent education.
• Familiarity with Microsoft Office products.
• Experience in retail, grocery, or foodservice industries preferred.
• Point of Sale and networking experience preferred.

Responsibilities

• Perform staging activities, including system configuration, testing, and troubleshooting in coordination with customers and developers.
• Analyze site conditions and system requirements, and consult with on-site users to develop and execute installation and implementation plans.
• Test and validate equipment connections and functionality to ensure proper installation.
• Liaise with vendors and other IT personnel for problem resolution.
• Assist in the continuous improvement of the installation and set‑up process.
• Maintain security, backup, and redundancy strategies.
• Document service and installation actions by completing forms/reports and expense logs.
• Maintain close interaction with warehouse staff to verify equipment for upcoming installs.
• Travel to the home office for continued training and specialized product training.
• Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
• Maintain customer confidence by keeping service information confidential.
• Provide service, support, installation, and training to customers, if necessary.
• Make independent decisions on site pertaining to system implementation.
• Work a flexible schedule that may include weekends, nights, and early mornings.

Skills

Basic computer skills

Independent work

Multitasking

Communication skills

Problem solving

Tools proficiency

Organization skills

Willingness to learn

Mechanical proficiency

Education

High School Diploma

Bachelor's degree

Tools

POS systems

Networking basics

Job description

TRUNO Retail Technology Solutions is looking for a Field Installation Technician to help build out, maintain, and troubleshoot our expanding infrastructure. This role involves installing, configuring, testing, and maintaining operating systems and system management tools at customer sites.

The position requires analyzing site conditions, consulting with on-site users to determine requirements, and working independently to implement field solutions.