Field Install & Training Technician (Travel Available)

Sorenson Communications, LLC; Dallas, Northern (TX, KY); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Mileage Reimbursement

Tablet Provided

Phone Provided

Opportunity to travel locally

Competitive full Benefits Package

Job summary

CaptionCall is seeking a caring, customer service–oriented installer/trainer to enrich lives by installing CaptionCall phones in customers’ homes and teaching them how to use the device to communicate over the phone with confidence.

This full-time role offers a flexible schedule, local travel opportunities, and potential for career growth within Sorenson Communications, LLC, a leading provider of language services for the Deaf and hard-of-hearing.

Qualifications

• Ability to effectively communicate in English through reading, writing, speaking, and listening.
• Ability to drive and travel as needed.
• Must be reliable, organized and punctual.
• Must be able to work independently.
• Experience working with senior citizens.
• Basic computer knowledge.

Responsibilities

• Install and troubleshoot CaptionCall phones in customers' homes.
• Courteously train customers on how to use the phone and its features.
• Promote the CaptionCall service.
• Assist with lead generation activities as needed.
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business.
• Meet or exceed Install/Trainer expectations and maintain goals set by management.
• Complete service calls as assigned and maintain customer records.
• Submit invoices and feedback on customer interactions.

Skills

English communication

Customer interaction

Driving and travel

Independent worker

Adapt to change

Experience with seniors

Basic computer knowledge

Education

High School Diploma or GED

Job description

CaptionCall is seeking a caring, customer service–oriented installer/trainer to enrich lives by installing CaptionCall phones in customers’ homes and teaching them how to use the device to communicate over the phone with confidence.

This full-time role offers a flexible schedule, local travel opportunities, and potential for career growth within Sorenson Communications, LLC, a leading provider of language services for the Deaf and hard-of-hearing.