Field Service Technician: Install & Train Accessible Phones

Sorenson Communications, LLC; Colorado Springs (CO); On-site; USD 16,531 - 27,552; Full time

Benefits offered by this job

Mileage Reimbursement

Tablet Provided

Phone Provided

Local travel opportunities

Competitive full Benefits Package

Job summary

Sorenson Communications, LLC is seeking an installer/trainer to enrich lives by installing the CaptionCall phone for customers in their homes and teaching them how to use it. The role offers flexible scheduling, travel opportunities, and potential for career growth in a company focused on helping people with hearing loss communicate.

You will work independently, train customers on device features, and promote CaptionCall services while meeting installation goals and maintaining client records.

Qualifications

• Ability to effectively communicate in English through reading, writing, speaking, and listening.
• Ability to work evenings and weekends as needed.
• Ability to drive and travel via air as needed.
• Ability to tailor to unique needs of individual customers.
• Must be reliable, organized and punctual.
• Must be able to work independently.
• Ability to adapt to constantly changing environments.
• Experience working with senior citizens.
• Basic computer knowledge and experience.

Responsibilities

• Install and troubleshoot CaptionCall phones in customers’ homes.
• Courteously train customers on how to use the phone and its features.
• Promote the CaptionCall service.
• Assist with lead generation activities as needed.
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business.
• Ability to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management.
• Complete service calls as assigned.
• Accurately maintain customer records.
• Complete required reports and submit invoices and feedback on customer interactions.
• Retrieve and clean phones of former customers.
• Maintain adequate inventory of equipment and supplies in order to service customers.
• Represent CaptionCall at various events as assigned.
• Adhere to strict compliance policies set by the company.
• This position has access to highly confidential, sensitive information relating to customers of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
• Adapt to new responsibilities as necessary.
• Other duties as assigned

Skills

English communication

Independent work

Customer service

Travel readiness

Reliability & punctuality

Adaptability

Experience with seniors

Basic computer skills

Driver's license

Education

High School Diploma or GED

Job description

Sorenson Communications, LLC is seeking an installer/trainer to enrich lives by installing the CaptionCall phone for customers in their homes and teaching them how to use it. The role offers flexible scheduling, travel opportunities, and potential for career growth in a company focused on helping people with hearing loss communicate.

You will work independently, train customers on device features, and promote CaptionCall services while meeting installation goals and maintaining client records.