Field Service Technician: Install, Train & Travel

CaptionCall; Tulsa (OK); On-site; USD 17,000 - 27,000; Full time

Benefits offered by this job

Mileage Reimbursement

Tablet Provided

Phone Provided

Opportunity to travel to different  ?

Growth Opportunity

Competitive full Benefits Package

Job summary

CaptionCall is seeking a dedicated installer/trainer to service customers in their homes and train them on the CaptionCall phone. The role involves hands-on installation, local travel, and flexible scheduling to support people with hearing loss.

You will educate customers on features, promote CaptionCall services, and maintain records and reports while adhering to company policies. This is a full-time position with opportunities for growth.

Qualifications

• Provide excellent customer service.
• Ability to effectively communicate in English through reading, writing, speaking, and listening.
• Ability to work evenings and weekends as needed.
• Ability to drive and travel via air as needed.
• Ability to tailor to unique needs of individual customers.

Responsibilities

• Install and troubleshoot CaptionCall phones in customers' homes
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Assist with lead generation activities as needed
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Ability to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Represent CaptionCall at various events as assigned
• Adhere to strict compliance policies set by the company
• This position has access to highly confidential, sensitive information relating to customers of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
• Adapt to new responsibilities as necessary
• Other duties as assigned

Skills

Customer service

English communication

Flexibility to evenings/weekends

Ability to drive and travel by air as/

Education

High School Diploma or GED

Job description

CaptionCall is seeking a dedicated installer/trainer to service customers in their homes and train them on the CaptionCall phone. The role involves hands-on installation, local travel, and flexible scheduling to support people with hearing loss.

You will educate customers on features, promote CaptionCall services, and maintain records and reports while adhering to company policies. This is a full-time position with opportunities for growth.