Field Service Tech: Install & Train on Communication Access

CaptionCall; Dallas (TX); On-site; USD 17,000 - 27,000; Full time

Benefits offered by this job

Mileage Reimbursement

Tablet Provided

Phone Provided

Travel opportunities

Growth opportunity

Competitive full benefits package

Job summary

CaptionCall is seeking a caring, customer-service oriented installer/trainer to enrich lives by installing the CaptionCall phone for customers and teaching them how to use it to communicate with confidence. This is a full-time role requiring in-home visits and travel as needed.

The position offers flexible scheduling, opportunities for career growth, and the chance to work with diverse customers in the community while delivering excellent service and support.

Qualifications

• Provide excellent customer service
• Ability to effectively communicate in English through reading, writing, speaking, and listening
• Ability to work evenings and weekends as needed
• Ability to drive and travel as needed
• Ability to tailor to unique needs of individual customers
• Must be reliable, organized and punctual
• Must be able to work independently
• Ability to adapt to constantly changing environments
• Experience working with senior citizens
• Basic computer knowledge and experience

Responsibilities

• Install and troubleshoot CaptionCall phones in customers' homes
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Assist with lead generation activities as needed
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Meet or exceed Install/Trainer expectations and maintain goals set forth by management
• Complete service calls as assigned
• Accurately maintain customer records
• Submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies to service customers
• Represent CaptionCall at events as assigned
• Adhere to strict compliance policies
• Maintain confidentiality of customer information
• Adapt to new responsibilities as necessary
• Other duties as assigned

Skills

Customer service

Communication

Driver's license

Travel readiness

Independence

Education

High School Diploma or GED

Job description

CaptionCall is seeking a caring, customer-service oriented installer/trainer to enrich lives by installing the CaptionCall phone for customers and teaching them how to use it to communicate with confidence. This is a full-time role requiring in-home visits and travel as needed.

The position offers flexible scheduling, opportunities for career growth, and the chance to work with diverse customers in the community while delivering excellent service and support.