Dispatcher II: Field Tech Route & Communications

Astound; Framingham (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid Time Off

Floating Holidays

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a role-based position in Framingham, MA to support customer technician routes and communications. The role involves coordinating with technicians, performing pre-call outreach, conducting post-installation surveys, and verifying ICOMS accounts against work orders.

Requires a high school diploma and strong Microsoft Office/G-Suite skills. The position is regular full-time with comprehensive benefits and a base pay range of $18.00–$25.00 per hour, plus bonus opportunities.

Qualifications

• High school diploma or equivalent.
• 0 years of experience requested.
• Proficiency in Microsoft Office and G-Suite.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Microsoft Office

G-Suite

Effective communication

Education

High school diploma or equivalent

Job description

Astound is seeking a role-based position in Framingham, MA to support customer technician routes and communications. The role involves coordinating with technicians, performing pre-call outreach, conducting post-installation surveys, and verifying ICOMS accounts against work orders.

Requires a high school diploma and strong Microsoft Office/G-Suite skills. The position is regular full-time with comprehensive benefits and a base pay range of $18.00–$25.00 per hour, plus bonus opportunities.