Broadband Dispatcher II — Coordinate Routes & Tech Teams

Astound; Chelan (WA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan

Insurance options including: medical,

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid Time Off/Vacation: Starting at 80

Floating Holiday: 40 hours per year

Paid Holidays: 7 days per year

Paid Sick Leave: Astound allows a عدد

Tuition reimbursement program

Employee discount program

Job summary

Astound is seeking a detail-oriented team member to support field operations in Washington. You will monitor technician routes, maintain clear communication with the field, and perform pre-call and post-installation follow-ups to ensure customer satisfaction.

The role emphasizes punctual communication, data accuracy, and coordinating with technicians. This position includes benefits for a full-time employee in the local market.

Qualifications

• High school diploma or equivalent.
• 0 years of experience.
• Proficiency in Microsoft Office and G-Suite.
• Strong written and verbal communication skills.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Effective communication

Education

High school diploma or equivalent

Tools

Microsoft Office

G-Suite

Job description

Astound is seeking a detail-oriented team member to support field operations in Washington. You will monitor technician routes, maintain clear communication with the field, and perform pre-call and post-installation follow-ups to ensure customer satisfaction.

The role emphasizes punctual communication, data accuracy, and coordinating with technicians. This position includes benefits for a full-time employee in the local market.