Field Dispatch & Scheduling Specialist

Conexon; McDonough (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Full benefits

Life insurance

Long-term and short-term disability

Retirement benefits

Job summary

Conexon in McDonough, GA is seeking a Dispatcher to coordinate technician schedules, manage work orders, and communicate with customers and field teams to keep installations moving smoothly. The role emphasizes strong organization, attention to detail, and a customer-first approach in a fast-paced environment; prior BroadHub or telecom dispatch experience is a plus.

This full-time position offers comprehensive benefits and stable hours; exact schedule is 7 a.m.

Qualifications

• Flexible schedule; shifts 7a.m.–7p.m., 7 days a week.
• Excellent customer service and problem-solving skills.
• Strong communication and professional demeanor.
• Ability to multitask across systems and adapt to change.
• Analytical thinker with ability to work independently.
• Basic computer skills; Microsoft Office proficiency; BroadHub experience preferred.
• Self-motivated with strong work ethic.

Responsibilities

• Coordinate and manage daily technician schedules, work assignments, service calls, installations, and other field activities.
• Dispatch work to technicians based on availability, location, workload, job requirements, and priorities.
• Communicate with technicians and contractors regarding assignments, schedule changes, customer concerns, access issues, delays, and other necessary information.
• Communicate with customers regarding appointment scheduling, rescheduling, technician arrival expectations, delays, and updates.
• Review work orders for accuracy and completeness, and ensure required information is documented.
• Maintain accurate documentation of customer interactions, technician communications, scheduling changes, and resolution efforts.
• Coordinate follow-up activities for work that cannot be completed as scheduled.
• Collaborate with internal departments, field teams, and contractors to resolve issues.
• Monitor queues, reports, and work order statuses to identify items needing action.
• Follow dispatch procedures, guidelines, and escalation processes.
• Provide professional and timely customer service while managing expectations.
• Perform other duties related to Dispatch operations as assigned.
• Provide excellent customer service and resolve issues promptly.

Skills

Dispatch coordination

Customer service

Communication

Multitasking

Microsoft Office

BroadHub experience

Tools

BroadHub

Job description

Conexon in McDonough, GA is seeking a Dispatcher to coordinate technician schedules, manage work orders, and communicate with customers and field teams to keep installations moving smoothly. The role emphasizes strong organization, attention to detail, and a customer-first approach in a fast-paced environment; prior BroadHub or telecom dispatch experience is a plus.

This full-time position offers comprehensive benefits and stable hours; exact schedule is 7 a.m.