Field Service Dispatcher — Real-Time Scheduling & Ops Hub

Vermeer Southeast; Marietta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

ESOP

Paid Training

Health insurance

Dental plan

Vision plan

FSA

401K

Job summary

Vermeer Southeast in Marietta, GA is seeking a Field Service Dispatcher to own technician scheduling, routing, and daily field activity coordination. You will be the hub between customers, technicians, and leadership to ensure efficient deployment and timely updates.

Ideal candidates have 2–4 years in dispatching or field service roles, with strong communication and problem-solving skills. The role offers ESOP and comprehensive health benefits, with paid training and retirement plans.

Qualifications

• 2–4 years of experience in dispatching, field service coordination, scheduling, or related operational roles preferred.
• Strong sense of urgency and customer service orientation.
• Proficiency in dispatch, scheduling, and service management systems.

Responsibilities

• Coordinate and dispatch field service technicians based on customer needs and availability.
• Maintain daily dispatch schedule and adjust in real time to minimize downtime.
• Communicate schedule changes and updates to customers and technicians.
• Track work order status and ensure accurate job details for technicians.
• Collaborate with Field Service Repair Manager on capacity and performance.
• Provide status updates to support timely closure and warranty processing.

Skills

Dispatch experience

Field service coordination

Scheduling

Customer service

Communication skills

Problem solving

Decision making

Service management systems

Education

2–4 years experience in dispatching

Tools

Dispatch systems

Scheduling software

Job description

Vermeer Southeast in Marietta, GA is seeking a Field Service Dispatcher to own technician scheduling, routing, and daily field activity coordination. You will be the hub between customers, technicians, and leadership to ensure efficient deployment and timely updates.

Ideal candidates have 2–4 years in dispatching or field service roles, with strong communication and problem-solving skills. The role offers ESOP and comprehensive health benefits, with paid training and retirement plans.