FTTH Field Dispatcher & Scheduling Expert

Conexon; Kansas City (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Full benefits

Life insurance

Disability insurance

Retirement plan

Job summary

Conexon is seeking a dependable Dispatcher in Kansas City, MO to coordinate daily field operations and technician schedules. You will manage work assignments, communicate with customers and contractors, and ensure accurate documentation of all activities.

The role requires strong organizational skills, a customer-focused mindset, and the ability to adapt in a fast-paced environment. As part of Conexon’s mission to bridge the rural digital divide, you will help ensure timely service, accurate

Qualifications

• Excellent customer service and problem-solving skills.
• Strong communication and attention to detail.
• Ability to multitask and adapt to change.

Responsibilities

• Coordinate and manage daily technician schedules, work assignments, service calls, installations, and other field activities.
• Dispatch work to technicians based on availability, location, workload, job requirements, and priorities.
• Communicate with technicians and contractors regarding assignments and delays to complete scheduled work.
• Notify customers about appointment scheduling, rescheduling, and service updates.
• Review work orders for accuracy and document all activity before and after dispatch.
• Maintain detailed records of customer interactions and scheduling changes.
• Coordinate follow-up for incomplete work and reschedule as needed.
• Collaborate with internal teams and contractors to resolve issues affecting installations and calls.
• Monitor queues and reports to identify items needing action.
• Follow dispatch procedures and escalation processes, delivering professional service.

Skills

Customer Service

Communication

Problem Solving

Multitasking

Attention to Detail

Tools

Microsoft Office

BroadHub

Job description

Conexon is seeking a dependable Dispatcher in Kansas City, MO to coordinate daily field operations and technician schedules. You will manage work assignments, communicate with customers and contractors, and ensure accurate documentation of all activities.

The role requires strong organizational skills, a customer-focused mindset, and the ability to adapt in a fast-paced environment. As part of Conexon’s mission to bridge the rural digital divide, you will help ensure timely service, accurate