Dispatcher

Conexon; McDonough (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Full benefits

Life insurance

Long-term and short-term disability

Retirement benefits

Job summary

Conexon in McDonough, GA is seeking a Dispatcher to coordinate technician schedules, manage work orders, and communicate with customers and field teams to keep installations moving smoothly. The role emphasizes strong organization, attention to detail, and a customer-first approach in a fast-paced environment; prior BroadHub or telecom dispatch experience is a plus.

This full-time position offers comprehensive benefits and stable hours; exact schedule is 7 a.m.

Qualifications

• Flexible schedule; shifts 7a.m.–7p.m., 7 days a week.
• Excellent customer service and problem-solving skills.
• Strong communication and professional demeanor.
• Ability to multitask across systems and adapt to change.
• Analytical thinker with ability to work independently.
• Basic computer skills; Microsoft Office proficiency; BroadHub experience preferred.
• Self-motivated with strong work ethic.

Responsibilities

• Coordinate and manage daily technician schedules, work assignments, service calls, installations, and other field activities.
• Dispatch work to technicians based on availability, location, workload, job requirements, and priorities.
• Communicate with technicians and contractors regarding assignments, schedule changes, customer concerns, access issues, delays, and other necessary information.
• Communicate with customers regarding appointment scheduling, rescheduling, technician arrival expectations, delays, and updates.
• Review work orders for accuracy and completeness, and ensure required information is documented.
• Maintain accurate documentation of customer interactions, technician communications, scheduling changes, and resolution efforts.
• Coordinate follow-up activities for work that cannot be completed as scheduled.
• Collaborate with internal departments, field teams, and contractors to resolve issues.
• Monitor queues, reports, and work order statuses to identify items needing action.
• Follow dispatch procedures, guidelines, and escalation processes.
• Provide professional and timely customer service while managing expectations.
• Perform other duties related to Dispatch operations as assigned.
• Provide excellent customer service and resolve issues promptly.

Skills

Dispatch coordination

Customer service

Communication

Multitasking

Microsoft Office

BroadHub experience

Tools

BroadHub

Job description

Description

Conexon is a rapidly growing telecommunications company partnering with Rural Electric Cooperatives to design and deploy advanced fiber-to-the-home (FTTH) networks nationwide. Our mission is to bridge the digital divide by delivering reliable, high-speed internet and phone services to Rural America. We are a team of people passionate about excellent service, meaningful work, and supporting the communities we serve. As we continue expanding into new states and regions, we’re looking for individuals who want to grow with us and contribute to this important mission of transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home.

The Dispatcher plays a critical role in supporting daily field operations by coordinating technician schedules, managing work assignments, and maintaining clear communication between customers, technicians, and internal teams. This position requires strong organization, attention to detail, and the ability to adapt quickly in a fast-paced environment while helping ensure an efficient and positive customer experience.

Location: McDonough, GA

Job Type: Full- time

Schedule: Fixed

Overtime: No

FLSA Status: Non-Exempt

Travel: No

Requirements

• Coordinate and manage daily technician schedules, work assignments, service calls, installations, and other field activities
• Dispatch work to technicians based on availability, location, workload, job requirements, and operational priorities
• Communicate with technicians and contractors regarding assignments, schedule changes, customer concerns, access issues, delays, and other necessary information to complete scheduled work
• Communicate with customers regarding appointment scheduling, rescheduling, technician arrival expectations, delays, and other service-related updates
• Review work orders for accuracy and completeness, and ensure required information is documented before and after dispatch activity
• Maintain accurate and detailed documentation of customer interactions, technician communications, scheduling changes, work order activity, and resolution efforts in all designated systems
• Coordinate follow-up activities for work that cannot be completed as scheduled, including rescheduling and additional field work when required
• Work closely with internal departments, field teams, and contractors to resolve issues affecting customer installations, service calls, and other field activities
• Monitor assigned queues, reports, and work order statuses to identify items requiring action or follow-up
• Follow established dispatch procedures, scheduling guidelines, documentation standards, and escalation processes
• Provide professional and timely customer service while managing expectations and working toward appropriate resolution
• Perform other duties related to Dispatch operations as assigned
• Provide excellent customer service and resolve issues promptly

Required Qualifications

• Have flexibility in your schedule for work purposes – ours is 7a.m. to 7p.m., 7 days a week (holidays included). Your shift can range between the hours provided. Plenty of advance notice is given for scheduling purposes.
• Excellent customer service and problem-solving skills, active listening skills and a strong eye for details
• Strong communication skills and professional demeanor
• Ability to multitask between systems and adapt to change
• Analytical thinker with technical aptitude with the ability to work independently and as part of a team
• Solid computer skills, Microsoft platform and BroadHub experience preferred
• Self-motivated with exceptional work ethic

Preferred

• Telecom industry experience
• Previous customer service or dispatching experience

Standard Company Benefits Include

• Paid time off
• Full benefits (i.e. health, dental, and vision)
• Life insurance
• Long-term and short-term disability insurance
• Retirement benefits

Conexon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Our recruiting and hiring practices are designed to attract, evaluate, and retain talented individuals based solely on their qualifications, experience, and ability to contribute to Conexon’s mission. Discrimination, harassment, or bias of any kind is strictly prohibited in all stages of the employment process.

By adhering to these principles, Conexon ensures a fair, equitable, and respectful environment for all current and prospective employees.