Broadband Dispatch & Route Coordinator

Astound; Lanham (MD); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan with employer

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid Time Off

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a dedicated team member in Lanham, MD to support technician routing, communicate with field crews, and ensure quality pre- and post-installation touchpoints. This on-site role offers comprehensive benefits and a base hourly pay range of $18.00–$25.00, with bonus opportunities.

You will verify ICOMS work orders, assist with scheduling, and participate in ongoing process improvements. The ideal candidate has a high school diploma and strong communication skills; prior experience

Qualifications

• High school diploma or equivalent.
• 0 years experience.
• Proficiency in Microsoft Office and G-Suite.
• Strong written and verbal communication.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Microsoft Office

G-Suite

Effective communication skills

Education

High school diploma or equivalent

Job description

Astound is seeking a dedicated team member in Lanham, MD to support technician routing, communicate with field crews, and ensure quality pre- and post-installation touchpoints. This on-site role offers comprehensive benefits and a base hourly pay range of $18.00–$25.00, with bonus opportunities.

You will verify ICOMS work orders, assist with scheduling, and participate in ongoing process improvements. The ideal candidate has a high school diploma and strong communication skills; prior experience