Broadband Dispatch Coordinator

Astound; New York (NY); Presencial; USD 25.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k with match

Medical/Dental/Vision/Life/STD

Paid time off

Floating holidays

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discount

Descripción de la vacante

Astound is a leading provider of internet, WiFi, mobile, and TV services, delivering reliable connectivity and innovative digital experiences. The role involves coordinating technician routes, maintaining technician communication, and performing pre- and post-installation checks in a supportive, growth‑oriented environment.

The position emphasizes strong communication skills, basic IT tools proficiency, and a commitment to excellent customer service.

Formación

• Education: High school diploma or equivalent.
• Experience: 0 years.
• Proficient with Microsoft Office and G-Suite.
• Strong written and verbal communication.

Responsabilidades

• Monitor and assist with management of customer technician routes
• Maintain ongoing communication with technicians
• Complete pre-calls to customers
• Conduct post-installation surveys
• Verify integrity of ICOMS accounts against work orders
• Other duties as assigned

Conocimientos

Microsoft Office

G-Suite

Effective communication

Educación

High school diploma or equivalent

Descripción del empleo

Astound is a leading provider of internet, WiFi, mobile, and TV services, delivering reliable connectivity and innovative digital experiences. The role involves coordinating technician routes, maintaining technician communication, and performing pre- and post-installation checks in a supportive, growth‑oriented environment.

The position emphasizes strong communication skills, basic IT tools proficiency, and a commitment to excellent customer service.