Field Desktop Support Technician – Travel Ready

Worldwide TechServices; Cape Girardeau (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading technology services provider in Cape Girardeau, MO is looking for a Dynamic PC Support specialist to provide exceptional customer service and technical support for desktop and laptop issues. This role involves troubleshooting, meeting service level agreements, and ensuring proper inventory control. The ideal candidate will have a technical certification, strong communication skills, and the ability to lift equipment up to 50 lbs. A valid driver's license and a basic repair tool kit are also required. Join a company dedicated to innovation and client satisfaction.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within established service level agreement.
• Meet customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.
• Ensure control of assets and inventory as required by client service agreements.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to lift and or move various computer equipment up to 50 lbs

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Tools

Knowledge of relevant software and hardware

Job description

A leading technology services provider in Cape Girardeau, MO is looking for a Dynamic PC Support specialist to provide exceptional customer service and technical support for desktop and laptop issues. This role involves troubleshooting, meeting service level agreements, and ensuring proper inventory control. The ideal candidate will have a technical certification, strong communication skills, and the ability to lift equipment up to 50 lbs. A valid driver's license and a basic repair tool kit are also required. Join a company dedicated to innovation and client satisfaction.