Field PC Support Technician - Desktops, Travel Ready

Worldwide TechServices LLC; Kent (WA); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Worldwide TechServices LLC is seeking a Dynamic PC Support specialist to repair and troubleshoot desktops and laptops for demanding clients. You will interact with customers to address technical issues, perform basic to moderately complex troubleshooting, and support desk-side applications as needed.

The role requires reliability, a valid driver's license, and the ability to travel to client sites, sometimes over long distances.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Customer service

Technical troubleshooting

Driver's license

Equipment handling

Basic repair toolkit

Education

Technical school certification

Job description

Worldwide TechServices LLC is seeking a Dynamic PC Support specialist to repair and troubleshoot desktops and laptops for demanding clients. You will interact with customers to address technical issues, perform basic to moderately complex troubleshooting, and support desk-side applications as needed.

The role requires reliability, a valid driver's license, and the ability to travel to client sites, sometimes over long distances.