Field Desktop Support Tech - Onsite & Travel Ready

Worldwide TechServices LLC; Colorado Springs (CO); On-site; USD 38,000 - 52,000; Full time

Job summary

Worldwide TechServices LLC in the United States seeks a Dynamic PC Support technician to troubleshoot desktops and laptops and provide direct customer support at client sites.

You will resolve issues, perform basic repairs, and coordinate with clients while meeting service level agreements and following safety and policy guidelines. Travel to sites and lifting equipment up to 50 lbs may be required.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all OEM certifications as directed by management.
• Valid driver’s license and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer service

Technical troubleshooting

Client communication

Site visits

Lift 50 lbs

Education

Technical school certification

Job description

Worldwide TechServices LLC in the United States seeks a Dynamic PC Support technician to troubleshoot desktops and laptops and provide direct customer support at client sites.

You will resolve issues, perform basic repairs, and coordinate with clients while meeting service level agreements and following safety and policy guidelines. Travel to sites and lifting equipment up to 50 lbs may be required.