Field Desktop Support Technician - Client-Focused & On-Site

Worldwide TechServices; Sault Ste. Marie (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Worldwide TechServices is a global leader in delivering technology services and solutions. The Dynamic PC Support position performs troubleshooting for desktops and laptops and may support Desk Side applications and infrastructure, interacting directly with clients to resolve issues on time.

The role emphasizes customer service, on-site travel to client locations, and adherence to safety guidelines while meeting SLAs and reporting requirements.

Qualifications

• Requires technical school certification or equivalent and 0-2 years of relevant experience.
• Must have customer-facing experience and ability to explain technical issues clearly.
• Valid driver’s license with reliable transportation.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the established service level agreement.
• Meet established customer service satisfaction criteria as outlined in guidelines.
• Complete all administrative tasks associated with each call.
• Complete real-time reporting of all calls as documented in policies.
• Follow established policies and guidelines for service delivery.
• Ensure control of assets and inventory per client service agreements.
• Report all activity in a timely manner.
• Follow Safety policies and guidelines; work within them daily.
• Travel to client locations as required.

Skills

Customer service

Communication with clients

Frequent travel

Lift 50 lbs

Driver's license

Education

Technical school certification

Tools

Basic repair tool kit

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions. The Dynamic PC Support position performs troubleshooting for desktops and laptops and may support Desk Side applications and infrastructure, interacting directly with clients to resolve issues on time.

The role emphasizes customer service, on-site travel to client locations, and adherence to safety guidelines while meeting SLAs and reporting requirements.